STRESS LESS

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Privacy Policy1. Introduction
Welcome to the StressLess website (“we,” “us,” “our”). At StressLess, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our chatbot service via WhatsApp. By continuing to use our services, you agree to the practices described in this policy.2. Information We Collect
- Phone Number: When you interact with the StressLess chatbot via WhatsApp, we collect your phone number. This is necessary so we can send you replies.
- Chat Messages: All messages sent between you and our chatbot.3. Data Encryption & Transmission
- WhatsApp End-to-End Encryption: Your messages are encrypted end-to-end on WhatsApp before they are sent.
- Transmission to Chatbase: Once encrypted, messages — including your phone number — are transmitted to Chatbase, our infrastructure provider for the chatbot service.4. Limited Data Usage
- Necessary Processing: Chatbase processes the data (messages and phone numbers) solely to provide the chatbot service.
- No Additional Sharing: We do not share your personally identifiable information with any other third party unless required for service delivery or by law.5. Compliance with Data Protection Standards
- Chatbase DPA & Laws: All data is handled in accordance with the Chatbase Data Processing Addendum (DPA) and applicable data protection laws.
- Security Measures: Robust security measures are in place to protect your data. You can review the Chatbase DPA for more details at: https://www.chatbase.co/legal/dpa.6. No Training or External Sharing
- No Training Data Usage: We do not use your information for training our chatbot or any AI models.
- Strictly Necessary Sharing Only: We do not share your information beyond what is necessary to operate and maintain the chatbot service.7. Data Storage and Security
- Secure Storage: Your data is stored securely by Chatbase under industry-standard security protocols.
- Retention Period: We retain your information as long as needed to provide our services. If you would like to request deletion of your data, please contact us as outlined below.8. User Requests & Concerns
- Contact for Privacy Issues: If you have any concerns about data privacy or deletion requests, contact the Stress Less team at [email protected].
- Timely Response: We will address your request as soon as possible.9. Advisement on Personal Information
- No Sensitive Details: While your conversations are secure, we advise against sharing personal details or any information that could identify you.10. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Modified” date. We encourage you to review this page periodically for the latest information on our privacy practices.---Last Modified: 20 February 2025If you have any questions regarding this Privacy Policy, please reach out to us at [email protected].

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Terms of Use1. Introduction
Welcome to Stress Less (the “Service”), a mental health companion chatbot accessible via WhatsApp. The Service is owned and operated by TeamHints ( “we,” “us,” “our”). These Terms of Use (“Terms”) govern your access to and use of the Service. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.If you do not agree to these Terms, please do not use the Service.2. Service Description
Stress Less is designed to offer general advice, tips, and information related to stress and anxiety. While we strive to provide helpful and relevant information, Stress Less is not a substitute for professional medical or mental health advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions about your mental health or a medical condition.3. Not an Emergency Service
- No Crisis Support: If you feel that you or any other person may be in danger or if you have a medical emergency, please call 911 (US) or your local emergency services immediately.
- No Medical Advice: The Service’s content is for general informational and educational purposes only and should not be used as a replacement for professional health services.4. Eligibility
By using the Service, you represent and warrant that:
- You are at least 18 or older years of age (or have the consent of a parent or legal guardian if minors are allowed to use the Service in your jurisdiction).
- You have the legal capacity and authority to agree to these Terms.5. User Responsibilities
1. Accurate Information: You agree to provide accurate and up-to-date information, if and when requested, and to keep such information current.
2. Personal Use Only: Your use of the Service is for personal, non-commercial purposes.
3. Prohibited Conduct: You agree not to misuse, abuse, or exploit the Service in any manner that could harm others or disrupt the Service. This includes, but is not limited to, reverse-engineering, hacking attempts, or harassment of other users.6. Data & Privacy
- Data Handling: Use of the Service is also subject to our Privacy Policy. Please review it carefully to understand how we handle your information.
- Third-Party Providers: We partner with Chatbase to provide infrastructure for the chatbot. Your messages (including phone number) are routed via WhatsApp’s end-to-end encryption and processed by Chatbase. Refer to the Privacy Policy for more details.7. Intellectual Property
- Ownership: All content, features, and functionality provided by or through the Service (including text, graphics, logos, and software) are owned by us or our licensors and are protected by intellectual property laws.
- Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.8. Payment & Subscription
- As of the last update of these Terms of Use, the use of the Service is free of charge.
- The Service may offer both free and premium (paid) features. For premium features or subscription plans, additional terms and conditions may apply.9. Disclaimer of Warranties
- “As Is” Basis: The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
- No Guarantee: We do not guarantee the accuracy, reliability, or completeness of any information provided through the Service. Your reliance on such information is at your own risk.10. Limitation of Liability
To the fullest extent permitted by applicable law:
1. No Liability for Indirect Damages: We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits, arising out of your use of or inability to use the Service.
2. Aggregate Liability: Our aggregate liability to you for any claims arising from your use of the Service will not exceed the total amount paid by you, if any, in the twelve (12) months preceding the claim.11. Indemnification
You agree to defend, indemnify, and hold harmless TeamHints and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your violation of these Terms or your misuse of the Service.12. Governing Law & Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of European Union, without regard to conflict of law principles.13. Modification & Termination
- Changes to Terms: We may update or modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website with a revised “Last Updated” date. Your continued use of the Service after changes become effective will signify your acceptance of the updated Terms.
- Termination: We reserve the right to suspend or terminate your access to the Service at any time, without notice, for any or no reason, including if you breach these Terms.14. Miscellaneous
- Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and TeamHints regarding the Service.
- Severability: If any provision of these Terms is held invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
- No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.## 15. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]Last Updated: 20 February 2025